What's the Admin Program and Who is it For?

Overview

The HubSpot Admin Program is a managed services solution designed to help businesses maintain and optimize their HubSpot platform on an ongoing basis. Instead of spending valuable internal resources on the technical and administrative work inside HubSpot, teams can rely on certified experts to manage these tasks. The Admin Program ensures that day-to-day needs are handled consistently, freeing up your team to focus on growth, strategy, and execution.

It’s important to note that the Admin Program is not intended to replace large-scale projects that require strategic planning, process design, or full system overhauls. Instead, it provides steady support for the ongoing management and maintenance of your HubSpot account.

Who is the Admin Program For?

The Admin Program is built primarily for teams who use HubSpot regularly and need:

• Reliable, ongoing support for managing the platform.

• Assistance with building reports, dashboards, automations, and templates.

• Administrative help to keep their HubSpot instance clean, organized, and optimized.

• Quick responses to routine needs that often get delayed or overlooked internally.

While the Admin Program is ideal for individual teams (such as Marketing, Sales, or Service), entire organizations can also leverage it. However, there are some important considerations when scaling the program beyond a single team.

Using the Admin Program at the Organizational Level

When an organization decides to apply the Admin Program across multiple teams, it’s important to understand a few limitations and best practices:

• Designated Users: All tasks and requests must be submitted through the assigned users connected to your Admin Program account. Other departments cannot submit requests directly unless they are designated.

• Capacity Considerations: Because the Admin Program is capacity-based, using it across multiple departments can create bottlenecks or delays as tasks stack up and wait for completion or approvals from other teams.

• Efficiency Risks: When shared organizationally, the turnaround on tasks may slow down since priorities from different teams may compete with each other.

• Recommended Approach: For best results, it’s typically recommended that each team budgets and maintains their own Admin Program. This ensures responsive task completion, reduces internal bottlenecks, and allows Processology to focus on the unique needs, workflows, and strategies of each team independently.

Key Takeaways

• The Admin Program is a managed service for HubSpot maintenance and ongoing support, not a replacement for strategic projects or full process design.

• It is best suited for teams, allowing for dedicated, efficient support and quick responses to requests.

• Organizations can apply the Admin Program at a broader level, but may run into capacity challenges and bottlenecks.

• To maximize efficiency, each team should ideally have its own Admin Program, enabling Processology to align directly with their unique goals and working style.

👉 By leveraging the Admin Program correctly, businesses ensure their HubSpot instance is always maintained, optimized, and ready to support their day-to-day operations—without slowing down their growth efforts.